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Customer Service (Shipping & Privacy Policy)

Please allow 5-7 business days from your order date to receive your products.  If you have questions regarding our products or your order, please email us at Our regular business hours are Monday – Thursday from 9am to 4pm eastern standard.

Cancellations or changes to open orders must be made within 24 hours of the order date. Order cancellations must be made by email at Orders cancelled in this manner will be fully refunded. 

All orders are shipped via standard ground service. Shipping rates are based on weight and are calculated at checkout. Currently we only ship to locations within the United States, Alaska, and Hawaii.  Please provide a valid shipping address when ordering. 

There are no minimum order quantities required for wholesale accounts.  Wholesale discounts are 50% off retail prices. 
You must be an approved wholesale buyer and logged in at the time of purchase to receive wholesale discounts. Approval may take up to 48 hours. Retail sales, specials, coupons and discounts do not apply to wholesale purchases and vice versa.
All products, designs, information and photographs on this website are the property of Unfinished Wood Co. Approved wholesale buyers may only use the information and/or photographs on this site with the expressed written consent. If you sell our products wholesale to another retail customer, they must also have our approved written consent to use our information and/or photographs. 
Prices are subject to change without notice. Correctly invoiced prices at the time of purchase will be honored at time of shipping. UWCO strives to provide accurate product and pricing information to our customers at all times. However, errors do occur on rare occasions, in which case we reserve the right to correct any errors or inaccuracies and cancel any effected orders. If a credit card charge had been processed, a refund would be issued immediately. 
For retail sales, no sales tax will be charged to delivery locations outside of the state of Georgia. 
100% payment is required to process all orders. We accept Visa, MasterCard, Discover Card, and American Express. Payment will be charged at the time of shipping. We will email your receipt, shipping information and any additional information and correspondence to your contact email.  
Replacements to damaged, defective or missing products will be made at our expense. Please note that you are responsible for the original purchase and shipping charges. Please refuse delivery of any packages arriving with visible damage to boxes or crates and notify us immediately for replacements. Claims for any damages, defective or missing products must be made within 7 business days of receipt of the products by emailing 
If you wish to return or exchange any non-personalized product you must do so by emailing One of our customer services representatives will provide the return shipping instructions. You will be responsible for returning all products unused in original packaging and in sellable condition. You are also responsible for return shipping costs. As long as the product is returned within 30 days of receipt in good, sellable condition in the original packaging you will be eligible for a refund or credit less any applicable shipping charges. For exchanged items you will receive a full credit in the amount equivalent to the product being returned. Regular shipping charges will apply for any new orders. 
We take pride in making sure our products are of the highest quality, in both the design and manufacturing process. We make every effort possible to ensure that the colors of the products shown on our website/or in our catalog are accurate and consistent. However, we cannot guarantee that the colors you see on your monitor or in a catalog will match exactly. Photos are representational of the items you will receive. If for any reason, you are not 100% satisfied with your products, or have questions regarding product quality, please contact us at
These terms and conditions are subject to change without prior notice. For the most up to date information regarding our terms and conditions visit our website at 
The use of any design, information or photographs without the expressed written consent is strictly prohibited. The Unfinished Wood Co. logo and trademark cannot be used without our expressed written consent. You expressly agree that you willingly using at your sole risk. Neither the Company, nor its Associates, nor any of its officers, directors, or employees, agents, third-party content providers ("Providers"), merchants ("Merchants"), sponsors ("Sponsors"), licensors ("Licensors"), or the like (collectively, "Associates"), warrant that will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of, or as to the accuracy, currency, or reliability of any information, content, service, or merchandise provided through Under no circumstances shall Unfinished Wood Co or our Associates or any other party involved in creating, producing, or distributing be liable for any direct, indirect, incidental, special, or consequential damages that results from the use of or inability to use, including but not limited to reliance by you on any information obtained from or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to records, programs, or services. You hereby acknowledge that this paragraph shall apply to all Content, merchandise, and services available through Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
You agree to indemnify, defend and hold harmless Unfinished Wood Co and our Associates from and against any and all liability, claims, costs and expenses (including, without limitation, reasonable legal fees and expenses), alleging or resulting from your use of in violation or breach of the Terms & Conditions.
Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export or use the content of this site in violation of U.S. export and copyright laws and regulations. Any claim relating to this website, the services provided through this website or the content shall be governed by the laws of the State of GA.
At your privacy and security are a top priority for us. We collect information from you when you place an order on this site, enter a contest or giveaway, correspond with us via e-mail, or use any other feature of this site. Like most websites, we use cookies on to provide a better shopping experience for our customers. Cookies better help our customers access and track items in their shopping cart as well as identify individuals when they return to the site. When ordering at we ask you to provide certain personal information including credit card information to process your order. We do this in order to better serve you and to enhance your shopping experience on We will never sell, trade or transmit your information to any third party company other than those parties directly associated with in improving your shopping experience. From time to time you may receive email newsletters from us regarding promotions, giveaways, discounts and new products available for purchase. All newsletters and promotional emails have an "opt-out" feature. You may “opt-out” at any time.
At your privacy and security are a top priority for us. We implement a variety of security measures to maintain the safety of your personal information. We use the most secure transaction software available to process credit card orders and other personal information you provide on This information is protected by encryption using Secure Socket Layer Protocol (SSL).